A One–Hour Response Guarantee
We provide a 60 min response time warranty for any trouble ticket or e–mail that you send to our customer service staff. We will speedily reply to all the general inquiries and forward right away the matter to our administrators if further assistance is needed. If you order the Admin Services package, we’ll complete any of the included server management tasks at a time that has been agreed upon preliminary.
A First–Class Help Desk Support Service
Should you need help using our Online Control Panel or with any of the applications that we’ve pre–installed on the dedicated web hosting server on your behalf, do not hesitate to touch base with the client support staff at any time via the ticketing system. Furthermore, should you require assistance managing your server, you can order our Admin Services package, which includes OS updates every week, problem troubleshooting and installation procedures, server monitoring and restarting services, data backup hard disk storage space, etc.
An Easy–to–Navigate Help Area
Our Online Control Panel was preinstalled for every Linux dedicated servers hosting package. Among its functions is a very useful integrated knowledge base that will walk you step by step on how to use it. Most of the instructional articles have video versions that show all the tasks that you can carry out in a highly illustrative way. You will find the educational articles and the video tutorials in the top right corner of each section of the Online Control Panel.