In the event that you've ever had a cloud hosting account before or you have dealt with any other type of online service, you're probably well aware from your personal experience that for certain things it is better to talk to a live person over the phone instead of exchange support tickets or emails. If you'd like to know more about a particular service before you buy it or if something small-scale should be done, for example, it is really far easier and faster to do it live. When you're able to get hold of representatives by phone, it's also very likely that you're dealing with an actual web hosting provider, not just a reseller. The type of support that you will get by phone differs between different providers - from general issues to expert technical support. Generally most of the suppliers supply pre-sales assistance and 1st level telephone support, while more complicated technical issues are handled through e-mail and / or tickets.
Phone Support in Cloud Hosting
We know that having the option to consult with a live agent is rather important, so we have three support lines worldwide (UK, USA and Australia) and you can reach us over the phone for fourteen hours every day. If you consider obtaining one of our Linux cloud hosting packages, for instance, you can phone us and learn more about our solutions before you order to be sure that we match all system requirements for your web sites. After the purchase, you'll be able to contact us about all of the sales or billing troubles you may experience, or get any general or basic technical information you need. We have aimed to find the optimal balance between phone and ticket support, so for entirely technical matters you will have to use our ticketing system, which will help you keep track of the communication along with any new developments in the resolution of the issue.