If you ever have any enquiries regarding your web hosting account or you encounter a problem with your websites, you’ll need to contact the hosting company’s tech support team. It may not make a difference how quickly they will reply when you have a generic question, but a problem such as a botched web application update, for instance, may lead to your site becoming damaged or invisible on the web. And the longer you have to wait for the support team to lend a hand, the longer the website will be out of order. In case you offer services or goods online, any outage will affect your website in a negative way and you may lose existing or potential clients. A lot of web hosting providers, mainly resellers, reply to tickets and e-mails within twenty four hours, but in the digital sphere this is much too long, as visitors will scarcely ever come back to a website that’s not working properly over prolonged spans of time.
One-Hour Response Guarantee in Cloud Hosting
In case you’re using one of our Linux cloud hosting packages and you have an enquiry or confront some problem, you can touch base with us 24x7 by opening a customer support ticket or by sending an email and we will make certain that you receive an answer in less than 1 hour. In case the issue can be solved, we’ll do it before we respond to you, while if there’s something that you need to do on your end, we will give you all the required information – what settings to check, what workable solutions to try, etc. Usually, you’ll get a response within maximum 30 minutes, which means that waiting around for hours on end or even for more than a day to obtain help is something inconceivable. Our one-hour response time guarantee is valid for any inquiry that you might have – general, billing or technical.