Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting packages isn’t separate from the web hosting account. It is an integral part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it at any given moment with just a few clicks of the mouse, without the need to leave your account. The ticketing system includes a quick-search box, so you can track the status of practically any ticket that you’ve already opened, in case you need it. Additionally, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to resolve a given problem even before you send a ticket. The response time is no more than one hour, which means that you can obtain prompt assistance whenever you need one and in case our tech support staff recommends that you should do something within your hosting account, you can do it momentarily without the need to leave the Hepsia Control Panel.