There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you pick is a ticketing system. It’s the least complicated communication medium for different reasons. If no support team representative is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Plus, you can copy ‘n’ paste large bits of info without needing to worry about typos, and if a particular issue requires more time to be resolved or a number of responses must be exchanged, all the information will be in the exact same location, so each party can always see the comments added by the other one. The negative side of using tickets to get in touch with your hosting provider is that they’re usually separate from the hosting platform, which suggests that if you need to supply info or to adhere to guidelines, you’ll have to use no less than 2 different admin dashboards and this number can grow in case you desire to manage a number of domain names. Additionally, a lot of web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud hosting packages isn’t separate from the web hosting account. It is an integral part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it at any given moment with just a few clicks of the mouse, without the need to leave your account. The ticketing system includes a quick-search box, so you can track the status of practically any ticket that you’ve already opened, in case you need it. Additionally, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to resolve a given problem even before you send a ticket. The response time is no more than one hour, which means that you can obtain prompt assistance whenever you need one and in case our tech support staff recommends that you should do something within your hosting account, you can do it momentarily without the need to leave the Hepsia Control Panel.