24/7 Customer Support in Cloud Hosting
The customer and technical support services for all of our cloud hosting packages are round-the-clock, so you can forget all about waiting for a couple of days so as to get assistance. If you aren't our client yet, you can call us, chat with a consultant or send an email message. If you do have an account, you're able to open a support ticket in addition to the other three methods of communication. You're able to pick the most appropriate way to contact us depending on what your location is or what hardware you are using. We are able to help you for more or less any hosting-related question that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the max response time will never exceed 1 hour.
24/7 Customer Support in VPS Hosting
Each and every virtual private server package that we provide features 24/7 customer and technical support, therefore in case you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you can get in touch with us at any time, even holidays and weekends. For your convenience, we provide different ways of communication - telephone support with several local numbers around the world, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues because it is easier to monitor what's going on. The maximum warranted response time for all of the email messages and tickets is sixty minutes, but it hardly ever takes that long to receive help. In case you acquire the Managed Services upgrade that we offer, our admins will also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max answer time guarantee, you will take advantage of quick support when you order a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, as a result when you open a ticket through your billing account or you send an email message about any problem with your server or the pre-installed software on it at any time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the perfect option in case the issue in question requires longer time to be resolved or when it needs to be forwarded to our administrators, since it is easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to phone us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.